Frequently asked questions.

For private pay, often within 48 hours of the assessment. Waiver-funded care depends on your county board or case manager’s authorisation — we’ll tell you honestly where you are in that process and chase it on your behalf.

That’s the goal, and it’s how we schedule. We assign a primary caregiver plus a familiar backup, so even on a sick day the person walking in isn’t a stranger.

A coordinator visits your home for around an hour. We look at daily routines, safety, medication, mobility and what your loved one actually wants. You get a written care plan and a cost estimate. There is no obligation and no charge.

Every caregiver clears BCI and FBI background checks, database registry checks, reference verification and an in-person interview before they meet a client. They are our employees — insured and bonded, never subcontractors.

Yes. We serve individuals on Ohio DD waivers, the Ohio Home Care Waiver and PASSPORT, alongside private pay, long-term care insurance and VA benefits.